Some professions require having to put up with others’ a lot more than others. Anyone working in the service area knows exactly what this means. While I think customers certainly deserve good service and respect from people working in the service industry, this respect must at all times be mutual.
In other words, no, the customer is not always right.
The story below proves just that.
I found this story online and cannot confirm whether it is fictional or in fact real – but either way, I thought that the manager’s behavior was so great that I just felt compelled to share it. If you agree the manager handled the situation well, feel free to share the story, too!
“A couple of years ago, I worked at an office supplies store as a cashier. I was doing this to earn a little income while working on my bachelor’s degree, and plus I liked the job and the people I worked with.
The worst time for our store was during ‘back-to-school,’ a time when everyone one came in during the tax-free weekend to buy school supplies for their special snowflakes. It was crazy busy, so we had everyone working that day and manning the registers, including my managers. This one upper-class woman with bleached blonde hair carrying a designer purse came up to the register and threw her stuff down on the counter. She then proceeded to toss her coupons at me and told me to ‘run ’em.’ I smiled through gritted teeth and asked if she found everything okay. She proceeded to completely ignore me and text on her phone while her 7+ year old daughter stood quietly next to her.